Working with Holden to get my husband's wedding band made was an easy, smooth experience. We initially placed an order for a plain, 6 mm mirrored wedding band, but when we got the band in both my husband and myself thought the mirrored was a little too dramatic for us. I reached out to Holden hoping they could offer a solution and they responded almost immediately. I was able to send back the original band and they resized it, gave it a different finish, and polished it for us with no problem. As a young couple this band was an investment for us and I was SO pleased and relieved to get such amazing customer service for something so important to us!