I literally had an email chain, back and fourth, 20 plus times and over a two month long period and every time Diane was so helpful and understanding. She answer all my questions about my custom order. I ended up drawing a picture and Holden made it happen. Diane even set my check-out up so all I had to do was confirm the details and click a button. It was the best customer service I’ve ever experienced. I love my ring and my fiancé does too!