The process from start to finish was seamless. I already knew my ring size, but the ring size kit was EXTREMELY accurate and I actually realized I had gone up half a size. The customer service was very personal and timely. When I received my ring, I was blown away. After having got my fiance Rich's engagement band from a ring store in my community, I was disappointed in the quality and customer service, so I decided to go this route instead for our wedding bands. I was nervous to buy online without seeing first hand, but I'm SO glad I did. The attention to detail, quality, fit, and finish were all impeccable. The engraving font was one of my favorite details. Will definitely recommend to family and friends.