Holden was very responsive after I left a note in the special instructions section of the checkout process. I mentioned that this was a gift for an individual living in the same house as the delivery address. I heard back the same day as the order was placed via email and the customer service representative assured me that the box would arrive without the usual Company logo tape. It did and the rate at which the email replies came back was so quick. The quality of the ring was great and the customer service is top level.