I had a wonderful experience. Ordered the ring-sizing kit, found my size, and ordered my ring. Loved the ability to engrave our wedding date. When my ring arrived it was a half size too small. Immediately contacted customer service. They were very polite and helpful. Ended up sending my ring back - it was quickly resized and now fits perfectly! Could not be happier with my experience. Full recommendation to friends and family. Thank you Holden team!