FAQ
{
"title": "FAQ",
"faqs": [
{
"question": "How long does the design process take?",
"answer": "\u003cp\u003eOnce your order is placed, our design team will get to work on the renderings. The renderings typically take up to two business days to complete and will then be sent over to you for your approval. From there, you'll be allowed to make up to two rounds of revisions if necessary after viewing the original rendering. Once we receive final approval, we’ll proceed with production! The total process from order placement to delivery takes about 3-4 weeks.\u003c\/p\u003e"
},
{
"question": "Are there any additional design fees?",
"answer": "\u003cp\u003eYes, there will be an additional fee applied to Custom \u0026 Bespoke items. While this fee varies on the complexity of the design, Custom \u0026 Bespoke items typically will be quoted higher than a comparable standard design due to the additional design time, resources, and labor involved. We will be sure to provide you with an accurate quote once all the details are finalized.\u003c\/p\u003e"
},
{
"question": "I don’t have a specific idea for a custom design, but would your design team be able to provide me with a few options to choose from?",
"answer": "\u003cp\u003eAt the moment, our Custom \u0026 Bespoke process is structured to fulfill detailed and specific design requests. Our design team is incredibly talented but small, so we aren’t able to provide design suggestions for vague and non-specific requests. Please provide as many details and photo references as possible to facilitate the process.\u003c\/p\u003e"
},
{
"question": "How are your rings made?",
"answer": "\u003cp\u003eWe design and craft all of our rings to order in New York City. Once the renderings are approved, the ring starts as a 3D print. The 3D print is then cast into recycled precious metals using a traditional lost-wax casting method. Finally, our expert jewelers clean the castings, set lab-grown diamonds and gemstones (if your ring has them!), and carefully hand polish each ring to your desired finish. We made a video about our \u003ca href=\"https:\/\/hiholden.com\/pages\/about-us\"\u003eproduction process\u003c\/a\u003e if you’d like to see it in action.\u003c\/p\u003e"
},
{
"question": "What is your return policy for Custom \u0026 Bespoke items?",
"answer": "\u003cp\u003eIf you're not 100% happy with your design after two rounds of rendering revisions, you're free to cancel the order before it goes into production for a full refund—no risk to you. Once production begins, however, the order cannot be canceled.\u003cbr\/\u003e\u003cbr\/\u003eOnce the ring has been completed, we are only able to accept returns for store credit at this time. If you would like to resize your ring, our standard resizing policies apply; however, some rings cannot be resized due to the complexity of their design.\u003c\/p\u003e"
},
{
"question": "Can I schedule an appointment at the showroom for a custom design?",
"answer": "\u003cp\u003eIf you’re interested in a fully custom design, please submit a request \u003ca href=\"https:\/\/hiholden.com\/\/pages\/custom-bespoke#typeform-embed\" title=\"Holden Custom \u0026 Bespoke Wedding \u0026 Engagement Rings\"\u003ehere\u003c\/a\u003e. We recommend confirming whether your design idea is possible prior to booking an appointment. Our showroom stylists can help with minor adjustments to standard ring designs but are unable to advise on fully custom requests.\u003c\/p\u003e"
},
{
"question": "Can I see a physical 3D print of my design?",
"answer": "\u003cp\u003eUnfortunately, we aren’t able to send you a 3D print or alternative metal sample of your design at this time.\u003c\/p\u003e"
},
{
"question": "Can you set heirloom stones or a stone I already have in my possession?",
"answer": "\u003cp\u003eAt this time, we're only able to work with diamonds and sapphires. When submitting your design, please include as much detail as possible about the heirloom stone(s), including type, shape, size, condition, and any certification or paperwork, so our team can assess feasibility.\u003c\/p\u003e"
},
{
"question": "Can you rush my Custom \u0026 Bespoke design?",
"answer": "\u003cp\u003eCustom \u0026 Bespoke designs typically require a minimum of 3–4 weeks for production. If you need your piece sooner, just let us know your deadline, and we’ll do our best to accommodate.\u003c\/p\u003e"
},
{
"question": "Do you offer resizing on Custom \u0026 Bespoke rings?",
"answer": "\u003cp\u003eIf it is possible for the ring to be resized to your requested size, our standard resizing policies still apply for fully bespoke designs. However, some rings cannot be resized at all due to the complexity of their design.\u003c\/p\u003e"
},
{
"question": "Do you work with colored gemstones?",
"answer": "\u003cp\u003eWe are able to work with some colored gemstones, but it depends on the type, shape, size, and color of the stone. Please be very specific with your request in your submission.\u003c\/p\u003e"
}
]
}
