FAQ
{
"title": "FAQ",
"faqs": [
{
"question": "Do you accept walk-ins?",
"answer": "\u003cp\u003eTo ensure an uninterrupted appointment experience, we cannot accommodate walk-ins. No exceptions, sorry!\u003c\/p\u003e\u003cp\u003eIf you’d like to be added to our waitlist, just \u003ca href=\"mailto:help@hiholden.com\" title=\"mailto:help@hiholden.com\"\u003eemail us\u003c\/a\u003e or \u003ca href=\"tel:646.722.6817\" title=\"tel:646.722.6817\"\u003egive us a call\u003c\/a\u003e.\u003c\/p\u003e"
},
{
"question": "The date\/time I’m interested in is no longer available. Do you have a waitlist?",
"answer": "\u003cp\u003eYes! \u003ca href=\"mailto:help@hiholden.com\"\u003eEmail us\u003c\/a\u003e or \u003ca href=\"tel:646.722.6817\" title=\"tel:646.722.6817\"\u003egive us a call\u003c\/a\u003e so we can add you to the waitlist. We’ll reach out if there are any cancellations.\u003c\/p\u003e"
},
{
"question": "I’m only in town for a couple days and didn’t realize you were by appointment only! Can you squeeze me in?",
"answer": "\u003cp\u003eWe’ll try our best! \u003ca href=\"mailto:help@hiholden.com\"\u003eEmail us\u003c\/a\u003e or \u003ca href=\"tel:646.722.6817\"\u003egive us a call\u003c\/a\u003e, and we’ll see what we can do.\u003c\/p\u003e"
},
{
"question": "Will all of your ring styles be available to try on?",
"answer": "\u003cp\u003eAs part of our \u003ca href=\"\/pages\/sustainability\" title=\"Sustainability\"\u003esustainability practices\u003c\/a\u003e, we hold a limited inventory at our showroom. We’ve curated a vast selection of our styles in every metal, width, finish, etc., so you'll definitely be able to try on the styles you're interested in. However, it's possible we may not have the exact ring configuration available in your specific ring size, but we'll be sure to size you professionally and help you decide all the necessary details!\u003c\/p\u003e"
},
{
"question": "Can I have a fully custom design consultation during my appointment?",
"answer": "\u003cp\u003eIf you’re interested in a fully custom design, please submit a request \u003ca href=\"\/pages\/custom-bespoke\" title=\"Custom \u0026 Bespoke Designs\"\u003ehere\u003c\/a\u003e. Our showroom stylists can help with minor adjustments to standard ring designs but are unable to advise on fully custom requests.\u003c\/p\u003e"
},
{
"question": "Can I purchase and leave with a ring that I try on during my appointment?",
"answer": "\u003cp\u003ePotentially! However, we hold a limited inventory at the showroom, so it’s likely that we won’t have a ring with the exact specs you’re interested in.\u003c\/p\u003e\u003cp\u003eIf you have an idea of what you want, feel free to \u003ca href=\"tel:646.722.6817\" title=\"tel:646.722.6817\"\u003egive us a call\u003c\/a\u003e ahead of your appointment to confirm what’s available. Please note that all rings from our inventory are final sale and cannot be returned or exchanged.\u003c\/p\u003e"
},
{
"question": "Do you offer styling appointments for jewelry (necklaces, bracelets, etc.)?",
"answer": "\u003cp\u003eNot yet! Currently, we only offer styling appointments for our rings.\u003c\/p\u003e"
},
{
"question": "Can I book an appointment for a return, exchange, or ring servicing (e.g. resizing)?",
"answer": "\u003cp\u003eIf you’d like to schedule a servicing appointment or initiate a return or exchange, please reach out to \u003ca href=\"mailto:help@hiholden.com\" target=\"_blank\"\u003ehelp@hiholden.com\u003c\/a\u003e. The staff at our showrooms are unable to assist with processing returns or exchanges.\u003c\/p\u003e"
}
]
}
