Lifetime Guarantee

COMPLIMENTARY RESIZING FOR LIFE

No matter where life takes you, we’ve got your back...and your finger. With our complimentary resizing service, you can rest assured that your ring will fit just right. To initiate a resizing, simply email us at help@hiholden.com at any time.

This service is currently available for US customers only. Limit one free resizing per calendar year. Due to the nature of precious metals, a ring can lose a small amount of material each time it's resized. We reserve the right to refuse a resizing request at any time if we determine that a ring's integrity or design will be compromised by a resizing procedure.

Please note that most rings cannot be resized (up or down) more than one full size from the original size, and the following ring designs cannot be resized: 

The Full Eternity
The Full Channel Eternity
The Curved Full Eternity
The Full Channel Baguette
The Full Column Baguette
The Full Row Baguette
The Full Floating Eternity
The Faceted
The Octagon
The Royal Flush
The Flush Baguette
The Gem Royal Flush
The Full Column Oval
The Full Row Oval

LIMITED LIFETIME WARRANTY

We stand behind our products and warrant them to be free from any manufacturing or material defects for life.

All of our rings are cast and hand polished by expert jewelers, and we carefully inspect each ring before shipping. In the event that you find a manufacturing defect in your ring, simply return it to us for inspection. If we determine your ring is indeed damaged due to a manufacturing defect, we’ll replace or fix the ring at no cost to you. Please email us at help@hiholden.com to initiate a warranty claim.

Please note that repair, sizing, or other services performed by any third party will void your Limited Lifetime Warranty. We do not provide warranties for damage due to normal wear, product loss, or theft.

RE-POLISHING SERVICES

We personally love how precious metal rings wear over time, but if you’re keen to keep your ring’s original shiny (or matte!) finish, we offer re-polishing services at $40/ring. Please email us at help@hiholden.com to initiate a re-polishing service.