Shipping & Returns

PRODUCTION TIME

Because we handcraft each ring to order in NYC, our standard turnaround time for production is about 2-3 weeks from when your order is placed. The delivery date estimate provided during checkout indicates how long it will take for your order to be delivered once its production is complete. If there’s a specific date you’ll need to receive your order by, please email us at help@hiholden.com ASAP and we’ll do our best to make it happen!

DOMESTIC SHIPPING

We offer free shipping on all domestic orders via USPS (1-5 business days). We also offer shipping via FedEx Express Saver (1-3 business days) for $15 and FedEx Overnight (1 business day) for $30. It’s possible to waive signature confirmation on orders under $500, but please note that if you choose to skip the complimentary signature service, we unfortunately cannot assist you or be held liable in the event that your order is stolen or lost in transit. Keep in mind, shipping estimates occur after we ship your ring, which is typically 1-3 weeks after your order is placed (because every ring is made custom to order, we need time to design, cast, and polish your ring!).

INTERNATIONAL SHIPPING

We offer international shipping via DHL to most countries at our discretion. (Want to know if we can ship to your country? Email us at help@hiholden.com!) Please allow 3-10 business days depending on your location. The customs office of the destination country may impose taxes, customs fees, import duties, and other charges. Any additional charges required for customs clearance are the sole responsibility of the recipient and we are unable to provide an estimate of these charges, unfortunately. Additionally, we regrettably cannot assist you or be held liable in the event that an international order is stolen, has issues going through customs, or is lost in transit.

RETURNS/EXCHANGES

Domestic customers may return or exchange any ring (including engraved rings) within 14 days of the delivery or pickup date. (Unfortunately, we aren’t able to accept returns or exchanges on international orders at this time.) Returned items must be in their original, unworn condition to be accepted for a full refund to the original payment method. For engagement rings, returns must also be accompanied with the original diamond certification paperwork that was included with your order. Engagement ring returns sent back without the original paperwork will not be accepted.

Please note that any rings displaying significant wear will be subject to a 10% restocking fee when returned for a refund to the original payment method; alternatively, you can opt to receive a full refund for store credit.

If you need to cancel or remove an item from your order, please let us know within 48 hours of when the order was placed. Any orders cancelled or items removed after this timeframe will be considered a return, as we craft each ring to order and production begins soon after an order is placed. Customers will be allowed to return and/or cancel items from their order and request a refund to the original payment method twice per calendar year.

Please note that we will not accept exchanges on rings that can otherwise be serviced (resized, repolished, repaired, and/or engraved) to meet your request. Additionally, our return and exchange policy only applies to the original purchase item and excludes any previously exchanged, altered, serviced, or resized items.

Due to the additional design time, labor, and care required to make a fully custom ring (one that is not listed as a standard option on our website, excluding custom widths and minor design adjustments at our discretion), we are only able to accept returns for store credit on fully custom rings at this time. If your ring will be ineligible for a return for a refund to the original payment method, one of our team members will notify you of this limitation before you place your order. Our standard exchange and resizing policies will apply for fully custom rings.

If your ring doesn’t fit, we offer free resizing for domestic customers (learn more about our resizing policies here). If you’d like to initiate a return, exchange, or resizing, shoot us an email at help@hiholden.com and we’ll get the process started for you.