FAQ
{
"title": "FAQ",
"faqs": [
{
"question": "Does Holden accept walk-ins at the NYC showroom?",
"answer": "\u003cp\u003eTo ensure a truly personalized and uninterrupted experience, our NYC showroom is open by appointment only. We’re unable to accommodate walk-ins at this time. If your preferred date is unavailable, please \u003ca href=\"mailto:help@hiholden.com\" title=\"mailto:help@hiholden.com\"\u003eemail us\u003c\/a\u003e or \u003ca href=\"tel:646.722.6817\" title=\"tel:646.722.6817\"\u003egive us a call\u003c\/a\u003e, and we'd be happy to add you to our waitlist.\u003c\/p\u003e"
},
{
"question": "The date\/time I’m interested in is no longer available. Do you have a waitlist?",
"answer": "\u003cp\u003eYes! \u003ca href=\"mailto:help@hiholden.com\"\u003eEmail us\u003c\/a\u003e or \u003ca href=\"tel:646.722.6817\" title=\"tel:646.722.6817\"\u003egive us a call\u003c\/a\u003e so we can add you to the waitlist. We’ll reach out if there are any cancellations.\u003c\/p\u003e"
},
{
"question": "I’m only in New York for a few days and didn’t realize you were by appointment only! Can you squeeze me in?",
"answer": "\u003cp\u003eWe’ll try our best! If you’re visiting NYC and hoping to view our custom engagement rings, wedding bands, or lab-grown diamond options, please \u003ca href=\"mailto:help@hiholden.com\"\u003eemail us\u003c\/a\u003e or \u003ca href=\"tel:646.722.6817\" title=\"tel:646.722.6817\"\u003egive us a call\u003c\/a\u003e. We'll let you know if a last-minute spot opens up!\u003c\/p\u003e"
},
{
"question": "Will all of your ring styles be available to try on?",
"answer": "\u003cp\u003eAs part of our \u003ca href=\"\/pages\/sustainability\" title=\"Sustainability\"\u003esustainability practices\u003c\/a\u003e, we hold a limited inventory at our showroom. You’ll be able to explore engagement rings, wedding bands, and stackable rings in various metals, widths, and finishes. However, it's possible we may not have the exact ring configuration available in your specific ring size, but we'll be sure to size you professionally and help you decide all the necessary details!\u003c\/p\u003e"
},
{
"question": "Can I have a fully custom design consultation during my appointment?",
"answer": "\u003cp\u003eFor fully custom engagement rings or wedding bands, we kindly ask that you submit a request through our \u003ca href=\"\/pages\/custom-bespoke\" title=\"Custom \u0026 Bespoke Designs\"\u003e\u003cspan style=\"text-decoration:underline\"\u003ecustom design form here\u003c\/span\u003e\u003c\/a\u003e. Our showroom stylists are happy to assist with slight design modifications, but they are unable to provide full custom consultations during appointments.\u003c\/p\u003e"
},
{
"question": "Can I purchase and leave with a ring that I try on during my appointment?",
"answer": "\u003cp\u003ePotentially! However, we hold a limited inventory at the showroom, so it’s likely that we won’t have a ring with the exact specs you’re interested in.\u003c\/p\u003e\u003cp\u003eIf you have an idea of what you want, feel free to \u003ca href=\"tel:646.722.6817\"\u003egive us a call\u003c\/a\u003e ahead of your appointment to confirm what’s available. Please note that all rings from our inventory are final sale and cannot be returned or exchanged.\u003c\/p\u003e"
},
{
"question": "Do you offer styling appointments for jewelry (necklaces, bracelets, etc.)?",
"answer": "\u003cp\u003eNot yet! Currently, we only offer styling appointments for our rings.\u003c\/p\u003e"
},
{
"question": "Can I book an appointment for a return, exchange, or ring servicing (e.g. resizing)?",
"answer": "\u003cp\u003eIf you’d like to schedule a servicing appointment or initiate a return or exchange, please reach out to \u003ca href=\"mailto:help@hiholden.com\" target=\"_blank\"\u003ehelp@hiholden.com\u003c\/a\u003e. The staff at our showrooms are unable to assist with processing returns or exchanges.\u003c\/p\u003e"
},
{
"question": "Does Holden have any other showroom locations?",
"answer": "\u003cp\u003eYes, we also have a private showroom in Los Angeles. Appointments are available by request and are dedicated exclusively to engagement rings and wedding bands. During your visit, you'll meet one-on-one with a Holden stylist to explore ring styles, metals, and lab-grown diamond options. To schedule your visit in our LA showroom, please \u003ca href=\"\/pages\/visit-us-la\" title=\"LA Appointments\"\u003e\u003cspan style=\"text-decoration:underline\"\u003ebook an appointment here.\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\u003cp\u003eAlternatively, you may also \u003ca href=\"\/pages\/visit-us-virtual\" title=\"Virtual Appointments\"\u003e\u003cspan style=\"text-decoration:underline\"\u003ebook a virtual appointment\u003c\/span\u003e\u003c\/a\u003e to consult with our experts at the comfort of your home. \u003c\/p\u003e"
}
]
}
