Our Process
The Holden Approach
Your love story is unlike any other. The jewelry meant to symbolize it should be just as special.
Customization is at the core of everything we do, from our pieces to our process. We offer personalized experiences based on your preferences and knowledge level, so you can shop on your own or be guided every step of the way.
THE EXPERIENCE IS IN YOUR HANDS
Do It Yourself
Order your free ring size kit, check out our jewelry education, and start customizing online in just a few easy steps.
Go Fully Custom
Having trouble finding the one? Submit a fully custom ring request, and we’ll see if we can bring your vision to life.
Talk to an Expert
Schedule a virtual or in-person styling appointment or reach out to our team via email, phone, live chat, text, or social media.
Turnaround Time
Engagement
Our engagement rings are handcrafted to order in local NYC workshops, so please allow up to 3 weeks for production.
Need it sooner? We're able to expedite production in many cases. Just reach out to help@hiholden.com.
Wedding
Our wedding rings are handcrafted to order in local NYC workshops, so please allow 2-3 weeks for production.
Need it sooner? We're able to expedite production in many cases. Just reach out to help@hiholden.com.
Fine Jewelry
Select fine jewelry items are in stock and ready to ship immediately, while others are made to order. Please refer to an item's product page for an estimated shipping timeframe.
Leave the Guesswork to Our Experts
Diamond shopping can be intimidating. That’s why our GIA-trained diamond experts are here to find the perfect stone for you.
free has a nice ring to it
Excellent service is priceless. We won’t upcharge you for anything we wouldn’t want to pay extra for.
Free Ring Size Kits
Free Engravings
Free Resizing
Free Shipping
Free Returns
Free Exchanges
Free Expert Diamond Selection
Free Styling Appointments
Here for the Long Haul
We don’t take ‘forever’ lightly. Our pieces are crafted to last a lifetime—guaranteed.
Learn more about our policies