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Our Process

The Holden Approach

Your love story is unlike any other. The jewelry meant to symbolize it should be just as special.

Customization is at the core of everything we do, from our pieces to our process. We offer personalized experiences based on your preferences and knowledge level, so you can shop on your own or be guided every step of the way.

THE EXPERIENCE IS IN YOUR HANDS

Do It Yourself

Order your free ring size kit, check out our jewelry education, and start customizing online in just a few easy steps.

Go Fully Custom

Having trouble finding the one? Submit a fully custom ring request, and we’ll see if we can bring your vision to life.

Talk to an Expert

Schedule a virtual or in-person styling appointment or reach out to our team via email, phone, live chat, text, or social media.

Turnaround Time

Engagement

Our engagement rings are handcrafted to order in local NYC workshops, so please allow up to 3 weeks for production.

Need it sooner? We're able to expedite production in many cases. Just reach out to help@hiholden.com.

Wedding

Our wedding rings are handcrafted to order in local NYC workshops, so please allow 2-3 weeks for production.

Need it sooner? We're able to expedite production in many cases. Just reach out to help@hiholden.com.

Fine Jewelry

Select fine jewelry items are in stock and ready to ship immediately, while others are made to order. Please refer to an item's product page for an estimated shipping timeframe.

Leave the Guesswork to Our Experts

Diamond shopping can be intimidating. That’s why our GIA-trained diamond experts are here to find the perfect stone for you.

free has a nice ring to it

Excellent service is priceless. We won’t upcharge you for anything we wouldn’t want to pay extra for.

Free Engravings

Free Resizing

Free Shipping

Free Returns

Free Exchanges

Free Expert Diamond Selection

Free Styling Appointments

Here for the Long Haul

We don’t take ‘forever’ lightly. Our pieces are crafted to last a lifetime—guaranteed.

Learn more about our policies